Automation support
A monthly retainer that monitors everything you have running, fixes it when it breaks, and includes an allowance for improvements. We also adopt automations built by someone who has since left the business.
Why this exists
Automations do not fail loudly. They fail silently, and you find out from a customer.
APIs get versioned. OAuth tokens expire. A vendor deprecates an endpoint with 90 days notice in a changelog nobody reads. Someone renames a column in a Google Sheet.
In a stack of a dozen automations, something needs attention every few months. The question is only whether you find out from an alert or from an angry email.
What the retainer covers
- Monitoring across everything you run. Not just hard failures — we also alert on the quiet ones: a scenario that stopped triggering, a sync falling behind, a queue growing.
- Fixes included. When something breaks, we fix it as part of the monthly fee. No per-incident billing, no argument about whether it counts.
- A monthly improvement allowance. Hours set aside for tweaks, new small automations and changes as your process evolves. Unused hours roll over one month.
- Platform maintenance. Credential rotation, version upgrades, connector migrations when a vendor forces one.
- Quarterly review. What is running, what it is saving, what is fragile, what should be next. A short written summary, not a sales meeting.
- A named contact who knows your setup. You are not re-explaining your business to whoever picks up the ticket.
What it costs
Priced on how much you have running and how quickly you need it fixed. All tiers include monitoring, alerting and unlimited fixes.
$1,500 / month
For a handful of workflows on a single platform.
- Up to 10 workflows monitored
- Fixes within 2 business days
- 4 hours monthly improvement allowance
- Quarterly written review
$3,000 / month
For a working automation stack across several teams.
- Up to 30 workflows and integrations
- Fixes within 1 business day
- 10 hours monthly improvement allowance
- Quarterly review call plus written summary
$6,000 / month
For business-critical automation with tighter response needs.
- Unlimited workflows in scope
- Same-business-day response on critical failures
- 24 hours monthly improvement allowance
- Monthly review and roadmap session
All tiers: 30 days notice to cancel, no exit fee, and everything stays in your accounts. Response times cover business hours, Monday to Friday.
Adopting someone else's automations
A common call: the person who built everything has left, nobody knows how it works, and something has just broken. We take these on regularly.
It starts with a fixed-fee takeover assessment ($2,500): we inventory what exists, map what each thing does and what it touches, identify what is broken or fragile, document it properly, and tell you what it would cost to stabilise. You get the documentation whether or not you continue with us — which for most businesses in this position is worth the fee on its own.
From there, stabilisation work is quoted separately, and the automations move onto a standard retainer once they are healthy.
What we usually find
- No error handling — failures just stop, silently
- Credentials tied to a personal account of someone who left
- Two scenarios doing the same job, one of them disabled, nobody sure which is live
- Hard-coded IDs that break the moment anything is renamed
- No documentation beyond the scenario names
- An AI step doing work a simple rule would do more reliably and for less
Common questions
Is a retainer compulsory after a build?
No. Every build is handed over documented and running, with alerts pointed at your team, and plenty of clients run it themselves from there. The retainer is for businesses that would rather not have automation maintenance land on someone who already has a job.
What counts as a "fix" versus a "change"?
A fix is restoring something to how it was specified to work — an expired credential, a vendor API change, a broken connector. Those are unlimited and included. A change is new behaviour: a new field, a new branch, a new destination system. Those come out of the monthly improvement allowance, and if a change is large enough we quote it as a small project instead.
Do you support automations you did not build?
Yes, after a takeover assessment. We need to understand and document what exists before we can responsibly promise to keep it running — supporting a system nobody has mapped is how you end up making things worse.
What are the response times based on?
Business hours, Monday to Friday, US time. The clock starts when the alert fires, not when you notice. If you need genuine out-of-hours coverage, say so during scoping and we will price it properly rather than promise it informally.
Can we pause a retainer?
You can cancel with 30 days notice and restart later without a new setup fee, as long as the gap is under six months. Beyond that we would want a short reassessment, because a lot changes in half a year.
Something already broken?
Tell us what you have running and what is going wrong. If it is a quick fix we will say so, and if it needs a takeover assessment we will explain why.
Related: Workflow automation · System integrations · Pricing