Automation studio · Miami
We automate the work nobody should be doing.
Calls answered, invoices processed, records updated, all inside the software you are already using. Live in 10 business days or less.
Live floor
We built it for ourselves first
Four businesses we run. See each one running, or read what was breaking in each one.
Staffing and recruitment
OEG Outsourcing
Shortlists on day one.
You tell us what to build, or we tell you.
You already know
A call center that answers every call. A chatbot that books meetings. Two systems that should talk. Name it and we scope it, price it and build it. No discovery phase you did not ask for.
Get it builtWe work it out
You can feel the delay but cannot point at what causes it. Walk us through how the work actually moves and we will tell you where the days go, what to automate first, and what it is worth.
See how we scope itYou leave the first call knowing what we would build, in what order, and what it costs. The call and the proposal are free.
Your team is busy.
Output hasn't moved.Work sits in inboxes.
Days, not minutes.You bought software.
It didn't help.The problem isn't your team.
It's the workflow.
How it works
Scope
One call, then a written proposal: what we would build, in what order, and what it costs. The setup price is fixed before anything starts.
How scoping worksBuild and train
We build inside the tools you are already using, then train it on your scripts, your data and the exceptions that do not fit the rule.
What a build looks likeGo live
We test it on your real cases before a customer ever sees it. Then we stay on hand for the situations nobody could have predicted.
What going live meansWho we work with
Five sectors we build for. The engineering carries across; the vocabulary and the systems are what we learn on your call.
Not listed? The patterns transfer. See how we think about sectors, or browse by function.
We are a fit for
- Any size, from five people to five hundred.
- Work passes through more than one person.
- You want more output from the team you have.
- You already use software. We build inside it.
We are not a fit for
- You want a headcount reduction plan.
- You want software resold to you at a margin.
- You want a tool demo rather than a working result.
Who is accountable
A founder scopes your build and signs off what ships. A dedicated account manager handles the day to day, with replies guaranteed within 1 hour in business hours. A team behind them does the delivery, which is how ten business days is realistic.
Fayez Nicolas Chaar
Co-founder · Process design and delivery
Founder and CEO of OEG Outsourcing, and an industrial engineer. Has led product design, specification and delivery end to end. Designs every system we build and runs it through to going live.
Fayez on LinkedIn
Kareem Jamal
Co-founder · Scoping and analysis
Founder and CEO of Segue Living and Rentwise, trained in business intelligence at Carnegie Mellon. Has led problem identification, product specification and delivery end to end. Scopes every build, then measures what it changed.
Kareem on LinkedInA note from the founders
Fayez founded OEG Outsourcing in 2021. Kareem started Rentwise in 2025 and launched Segue Living in March 2026. We met at the end of 2025, spent the months after that automating our own operations, and made it a company this summer.
Different markets, same problem: work arrives faster than people can move it. In rentals it was applications, maintenance requests and owner reports. In outsourcing it was intake, scheduling and reporting that ran on spreadsheets and follow-up emails. Hiring bought us time. It did not fix the problem.
So we automated our own operations first, across OEG Outsourcing, IYKNO, Segue Living and The Clip Kitchen. AI and workflow tools took over the waiting, the re-keying and the chasing. We did not end up with fewer people. We ended up with the same people carrying more, taking on work they did not have room for before, and dropping less of it.
We do for you what we did for ourselves.
Questions we get asked
What do I get from the first call?
Thirty minutes on a call, then a written proposal within two business days: what we would build, in what order, what it costs, and what it costs to run afterwards. You keep the proposal whether you hire us or not. We would rather spend the time working out whether we can help than sell you a project we cannot scope.
How much does a build cost?
Every system and package is priced on the pricing page: a fixed setup price, then $175 a change or a plan from $700 a month. The proposal fixes the price before you commit to anything.
What if we've already tried automation and it failed?
That is the common case. Tools usually get bought before anyone maps the process, so the tool automates a path that was already wrong. We map first and build second, into the systems you already own.
How much of my team's time does this take?
A call to scope it, then an hour or two handing over your scripts, your pricing, and the answers you give customers most often. That is usually all of it. We build from that, not from your calendar.
What tools do you build on?
Whatever you already run. Most builds sit on the systems you own plus a workflow layer to connect them. We do not resell software and we take no vendor margin.
What happens once it's live?
It is tested against your real cases before it answers a single customer, and it runs in your accounts, under your logins, on your data. After that we stay close for the situations nobody could write down in advance: a caller in a second language, an order on unusual terms. We work through those with you. After that, you choose: pay as you go at $175 a change, or a Growth or Scale plan with monitoring, fixes and changes included.
Do you replace jobs?
No. We are hired to increase capacity, not to cut headcount. The work we remove is the waiting, the re-keying and the chasing, which is the part of the job nobody wants. If your goal is a headcount reduction plan, we are not the right firm for it.
Work it out for yourself first
Everything we know, written down. No form in front of it, and no obligation to talk to us at the end of it.
Or read the glossary for any term you want defined.
Every day a request waits is a day your competitor answers first.
Thirty minutes on the work you actually do. We will tell you which parts are worth automating, and which are not.
You will talk to Fayez or Kareem. Nobody else.